Privacy &
Cookies Policy.

Our Commitment to Your Privacy

Real Cycle USA ("Real Cycle," "we," "us," or "our") provides mobile boutique cycling experiences in Miami, Florida, including experiences for residential communities, hotels, resorts, companies, brands, and private events.

This Privacy & Cookies Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, communicate with us, request a proposal, register for updates, or book an experience.

This policy applies to information handled through our website and related digital interactions. Additional notices may apply to particular services or events.

Information We Collect

Depending on how you interact with Real Cycle USA, we may collect:

• Contact information: name, email address, phone number, and information submitted through inquiry or contact forms.
• Booking information: selected experiences, event dates, number of participants, reservation details, and relevant preferences.
• Event planning information: venue details, location, accessibility requirements, and logistical requests voluntarily provided to us.
• Account information: login identifiers, account settings, and booking history if customer accounts are available.
• Transaction information: purchase amounts, payment status, and transaction references.
• Technical information: IP address, browser type, device information, approximate location derived from technical data, and website usage information.
• Communications: messages, feedback, and correspondence sent to our team.

We ask that you avoid submitting sensitive medical or health information through general website forms unless specifically requested through an appropriate process.

How We Use Your Information

We may use personal information to:

• Respond to inquiries and requests.
• Prepare personalized event proposals.
• Process and manage reservations.
• Coordinate cycling experiences and event logistics.
• Send booking confirmations and service updates.
• Provide customer support.
• Maintain and improve website functionality.
• Prevent fraud and unauthorized activity.
• Send promotional communications where permitted.
• Comply with applicable legal obligations.

We seek to limit information processing to purposes reasonably connected with providing and improving our services, subject to applicable law.

Bookings & Payment Processing

When you purchase tickets, reserve a cycling experience, or arrange a private event, information may be processed to complete the transaction and coordinate the requested service.

Online payments may be handled by third-party payment providers. Payment information entered into a provider's secure checkout is subject to that provider's privacy and security practices.

Real Cycle may receive transaction confirmations, payment status, billing details, and limited payment references needed for administration.

When Information May Be Shared

We may share relevant information with trusted service providers when necessary to operate our website and deliver requested experiences.

These providers may include:

• Website hosting and technical support providers.
• Booking and reservation platforms.
• Payment processing companies.
• Email and customer communication services.
• Event personnel and operational partners.
• Analytics and advertising providers, where used.

Information may also be disclosed where required by law, to protect legitimate rights and safety, or in connection with a lawful business transaction.

We do not describe the sharing of information with service providers as a sale. Any activity legally classified as a sale or targeted advertising will be addressed in accordance with applicable law.

Cookies & Tracking Technologies

Cookies are small files stored by your browser that can help websites remember preferences, maintain sessions, support checkout functions, and understand how visitors interact with content.

Depending on the features and services enabled on our website, the following categories may be used:

Cookies may be session-based or remain on your device for a longer period. Actual cookie names, providers, and expiration periods depend on the technologies installed on the website.

Managing Your Cookie Choices

Where a cookie preference tool is provided, you may use it to manage optional cookie categories. Essential cookies may remain active because they are necessary for basic website operations.

You can also manage or delete cookies through your browser settings. Disabling certain cookies may affect account access, checkout, saved preferences, or other website features.

Where required by applicable law, we will obtain consent before using optional tracking technologies. Cookie choices should be respected by the technologies configured on the website.

Protecting Your Information

We aim to use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle.

These measures may include access restrictions, secure communications, provider security controls, and procedures intended to reduce unauthorized access or disclosure.

No website, electronic transmission, or storage system can be guaranteed to be completely secure.

How Long We Keep Information

Personal information is retained for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and meeting legal or accounting requirements.

Retention periods may vary based on the type of information, the reason it was collected, and applicable legal obligations.

When information is no longer needed, we seek to delete, anonymize, or otherwise securely dispose of it, subject to applicable requirements.

Your Rights & Choices

Depending on your location and applicable privacy laws, you may have rights concerning your personal information.

These may include requesting access to certain information, correction of inaccurate information, deletion, or opting out of certain processing activities where legally available.

You may unsubscribe from promotional emails using the unsubscribe option included in those messages or by contacting us directly.

We may need to verify your identity before responding to certain requests. Some information may need to be retained for lawful business or legal purposes.

Florida and other jurisdictions may provide additional privacy protections when their statutory requirements apply to a particular business and processing activity.

Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without any authorization required by law.

If you believe a child has provided personal information through our website without appropriate authorization, please contact us so we can review the situation and take appropriate action.

Participation requirements for specific cycling experiences may be communicated separately.

External Websites & Services

Our website may contain links to social media platforms, payment providers, event services, or other third-party websites.

These external services may have independent privacy policies and data practices. We encourage you to review their notices before providing personal information.

Some service providers may process information outside Florida or the United States, subject to applicable legal requirements and provider arrangements.

Changes to This Policy

We may revise this Privacy & Cookies Policy to reflect changes in our services, website technologies, business practices, or applicable laws.

When updates are made, the revised version will be published on this page with an updated effective or revision date.

Where required by law, we will provide additional notice or request consent for material changes.