Refund &
Cancellation Policy.

Our No-Refund Policy

Real Cycle USA operates a mobile boutique cycling experience in Miami, Florida, offering public cycling sessions, private celebrations, residential experiences, hotel and resort events, and corporate activations.

Due to limited capacity, advance scheduling, equipment allocation, staffing, and event preparation, all confirmed purchases are considered final.

Real Cycle USA does not offer refunds for voluntary customer cancellations, changes of mind, or unused reservations, except where required by applicable law or expressly agreed in writing.

Customers are responsible for reviewing the event details, date, time, location, and applicable conditions before completing payment.

Ticket Purchases & Reservations

Tickets purchased for public Real Cycle experiences are non-refundable once the booking has been confirmed.

This includes purchases made through our website or authorized reservation platforms.

Refunds are not ordinarily provided for:

• Changes in personal schedules.
• Accidental bookings caused by customer error.
• Changes of mind after purchase.
• Personal travel or transportation difficulties.
• Failure to attend a confirmed experience.
• Unused tickets or reservations.
• Personal circumstances preventing attendance.

Any exception required by law or expressly approved in writing will remain applicable.

No-Shows & Late Arrivals

Participants are responsible for arriving at the designated event location on time.

Failure to attend a confirmed session is considered a no-show.

No-shows are not eligible for refunds or automatic credits.

Late arrivals may be unable to participate when entry would interfere with safety, equipment preparation, or the scheduled session.

A missed session resulting from late arrival does not automatically entitle the participant to a refund or replacement booking.

Voluntary Cancellations

If a customer chooses to cancel a confirmed reservation, the original payment remains non-refundable, subject to applicable law.

Real Cycle is not obligated to reimburse tickets because a participant is no longer available or chooses not to attend.

Customers may contact our team to notify us of a cancellation. However, notification does not guarantee a refund, credit, or rescheduled session.

Rescheduling Requests

Rescheduling is not automatically included with a ticket purchase.

Requests to change an experience date may be considered at Real Cycle's discretion, subject to availability, operational feasibility, and any applicable booking conditions.

Approval of a date change must be confirmed by Real Cycle.

A request alone does not modify an existing reservation.

Real Cycle does not guarantee availability for alternative dates or equivalent experiences.

Private Events & Corporate Bookings

Private experiences may require advance planning, transportation, staffing, equipment allocation, venue coordination, and customized production.

Once a private event has been confirmed, payments are non-refundable for voluntary customer cancellations unless the signed event agreement provides otherwise or applicable law requires it.

Private event arrangements may include:

• Residential community cycling experiences.
• Hotel and resort events.
• Corporate wellness sessions.
• Brand activations.
• Private celebrations and birthdays.
• Custom group experiences.

Any specific cancellation deadlines, rescheduling conditions, or additional charges must be established in the approved proposal or event agreement.

Deposits & Advance Payments

Private event proposals may require deposits or advance payments to secure the requested date and allocate operational resources.

Where the applicable agreement expressly designates a deposit as non-refundable, that condition applies to voluntary cancellations to the extent permitted by law.

Any payment schedule, remaining balance, or cancellation charge will be governed by the approved event agreement.

Customers should review all payment conditions before approving a private proposal.

Weather & Environmental Conditions

Outdoor cycling experiences may be affected by rain, lightning, strong winds, extreme temperatures, or other unsafe conditions.

Real Cycle may postpone, relocate, or modify an experience when reasonably necessary for safety.

For private events, weather contingency arrangements should be agreed upon before the booking is confirmed.

A customer-initiated cancellation due to a weather forecast does not automatically qualify for a refund.

If Real Cycle cannot provide the contracted service, any available refund, credit, or rescheduling remedy will be determined under the applicable agreement and law.

Events Canceled by Real Cycle

Real Cycle may need to cancel or materially change an experience due to safety concerns, equipment availability, venue restrictions, or circumstances beyond reasonable control.

When this occurs, affected customers will be contacted using the information provided during booking, when reasonably practicable.

Depending on the circumstances, Real Cycle may offer an alternative date, a replacement experience, a credit, or a refund.

Where a refund is legally required, it will not be replaced by a credit without any consent required by law.

Ticket Transfers & Credits

Tickets are not automatically transferable to another person or experience.

Any transfer must comply with the event's participation requirements and receive any approval required by Real Cycle.

Store credits or replacement reservations are not guaranteed for unused purchases.

Any voluntarily issued credit will be subject to its stated conditions and applicable law.

Billing Errors & Payment Disputes

If you believe a payment was duplicated, incorrectly charged, or processed without authorization, please contact our team with the relevant transaction details.

We will review the reported issue and coordinate with the applicable payment provider where necessary.

Nothing in this policy restricts a customer's rights to dispute unauthorized or incorrect charges under applicable payment network rules or law.

Exceptions Required by Law

This Refund & Cancellation Policy is intended to operate in accordance with applicable Florida and United States law.

Nothing in this policy eliminates mandatory consumer rights, including remedies that may apply to unauthorized transactions, materially misrepresented services, or services not provided as agreed.

If a particular no-refund provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Changes to This Policy

Real Cycle USA may update this policy to reflect changes in its services, booking procedures, or applicable laws.

The latest version will be published on this page with its revision date.

Changes will not retroactively eliminate rights established under existing confirmed agreements or applicable law.